Free FAST Shipping - on all orders over $800.00*!
We currently only provide e-commerce shopping to Canadian addresses.
We maintain a very large inventory of product in order to reduce shipping times.
In-stock orders take about 2-12 business days to reach a customer. We will notify you if a particular item is not in-stock or if we feel that the item cannot be delivered within the above specified time frame.
We do not offer delivery of Charcoal or Pellets for orders below $1000.
At this time shipments are made to Canada only. Special provisions apply to shipments to remote areas like the Yukon, NWT, Nunavik and other rural or hard to access areas.
Oven Brothers Products have free shipping in Canada up to $300 CAD on The Original Bro™, $400 CAD on The Big Bro™. Once the shipping costs pass the covered amount the remaining shipping fee is added to the cost of sale and is to be paid by the customer. If shipping is over the covered amount the customer will be contacted before any charges are made.
For small packages, we ship via couriers such as Purolator or Canada Post.
Larger items are shipped via a Freight Forwarder. We reserve the right to choose which freightway that carries your shipment. We do not, however, control the shipping companies (freight or courier). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day or a specified time( all deliveries are made during regular business hours, weekend and after hours is not offered), and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.
All freight shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, BBQing.com cannot be held responsible for damages or loss that may occur during delivery.
Remote or hard-to-reach areas (example: Nunavik.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with delivery at the time of purchase. BBQing.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.For 90 days from the date of delivery, you can always return new, unused, and resalable items in their original packaging for a full refund minus the manufacturer’s 35% restocking fee (Shipping and restocking fees will not be refunded).
We also offer White Glove Service for delivery of certain products. This shipping option allows you to pay for custom delivery services.
If an item is shipped and returned because it is not deliverable due to an incorrect address or if an item has shipped and delivery is refused by the customer, the refund will be less all shipping charges to and from the customer. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
A tracking number will be emailed to you on the day your order leaves our facility.
Shipping Charges (include Packaging & Insurance)
|Purchase Price||Shipping Cost|
|Less than $200||$15.00|
|Between $200+ and $300||$25.00|
|Between $200+ and $500||$30.00|
|Between $500+ and $799.99||$50.00|
|$800+ and Over||FREE SHIPPING|
For a complete list of our policies please click the links below: